FAQ

Who can purchase Nicorette? 

A person must be at least 18 to purchase nicotine replacement therapies such as nicotine gum, lozenges, and patches. Children under 18 years old must go through a physician to get access to our assortment of cessation products. 

If you are pregnant or breast-feeding, only use Nicorette® Gum on the advice of your health care provider. Smoking can seriously harm your child. Try to stop smoking without using any nicotine replacement medicine. This is medicine is believed to be safer than smoking. 

Do you accept returns? 

We guarantee the quality of all Nicorette products. However, if you have any problems with your product or order and let us know within 30 days, we’ll do everything we can to help. We currently do not accept returns but can issue refunds on a case-by-case basis. We reserve the right to investigate claims that we believe are unfounded or fraudulent. 

Please feel free to contact us at support@nicorette.com if you would like to petition for a return. 

Can I make changes to my shipping carrier? 

UPS SHIPPING 

If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions: 

- Reroute or reschedule package deliveries 

- Get estimated and confirmed delivery windows 

- Track and manage multiple packages at once 

- Receive real-time delivery alerts 

- Leave driver instructions 

- Plan deliveries around your schedule 

- Route packages to a UPS Access Point™ location for convenient pickup 

Please note, some fees may be applied based on the service you request through UPS.  

FEDEX SHIPPING  

If your order is shipped through FedEx, you can create an account with FedEx Delivery Manager! Delivery Manager will give you the opportunity to control the following actions: 

- Redirect deliveries to nearby FedEx Offices, Walgreens, select Dollar Generals, and grocery store locations. 

- Give specific delivery instructions to your driver. 

- Hold deliveries and keep them safe for up to 14 days. 

- Add a signature requirement and e-sign for packages. 

- Schedule a specific delivery time. 

- Deliver package to another residential location. 

- Deliver package on another day. 

Please note, some fees may be applied based on the service you request through FedEx. 

The Shipping Address on my order is incorrect. Can I change it? 

At this time, we are not able to update a shipping address once an order has been placed. Once your order has been placed, we highly suggest making changes through the carrier!  

Please feel free to contact us at support@nicorette.com if you have any questions or if you're not able to make these changes through the carrier. 

Can I modify the items in my order? 

At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add or change the items in your order, the best course of action will be to place a new order and petition for a refund of the first order.  

Can I cancel my order? 

At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to petition for a return. Once your order starts shipping, you can start the return process. 

When will my order be shipped? 

We do our best to make sure you order is shipped the day after you place it. Orders placed on Friday after 9am GMT will be shipped the following Monday. 

How do I track my order? 

Tracking numbers are sent via e-mail. If you have any questions about the status of your order email support@nicorette.com and we’ll help you sort it out 

My package never arrived, what do I do? 

E-mail us at support@nicorette.com and we’ll do our best to work with the carrier to resolve it for you. However, please note that we cannot be held responsible for carrier errors.